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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
8 k1 }- c; q+ a/ rBy the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:) A* Q* \' e3 e2 r e' T
1. Remove the UL mark from the products;' g' n: j* L |7 G& }4 }, C
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.& E$ f- Q$ D8 y! n# k( z0 j
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.' Z5 Z8 b& Q& a
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....% y. G5 o( ]/ X/ g
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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